Vidyard - Notice history

All systems operational

Video Playback - Operational

Video Processing - Operational

Analytics & Integrations - Operational

Website & API - Operational

AI Video Generation - Operational

Notice history

Dec 2025

Avatar outage
  • Resolved
    Resolved

    The issue affecting AI Avatar generation and creation has been resolved. All systems are operating normally.

  • Identified
    Identified

    Some users may experience issues generating or creating AI Avatars. We’re investigating and working toward a fix.

Nov 2025

Issues with AI Avatars Creation
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue is with our upstream provider and are working with them towards resolution.

Video Processing
  • Resolved
    Resolved

    This incident has been resolved and all previously failed or stuck videos have been processed successfully.

  • Monitoring
    Monitoring

    We have identified the issue and have implemented a fix. We are now working on re-processing any failed or stuck videos.

  • Investigating
    Investigating

    We are currently investigating videos failing to process, or experiencing delays.

AI Avatars
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating issues with our AI Avatar provider.

AI Avatar & Video creation
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Issues with AI Avatars Creation and AI Video Generation
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We’ve identified that our external provider for AI Avatars is experiencing connectivity issues. We’re actively working with them to resolve the problem.

Oct 2025

AI Avatar Creation
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are currently working with our External Provider to resolve issues with Avatar Creation

AI Avatar Creation
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are currently working with our External Provider to resolve issues with Avatar Creation

Degraded Services
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Services are appearing stable as our Cloud Provider approaches full recovery. We are currently monitoring for further impact until our Cloud Provider reaches stability.

  • Update
    Update

    Due to our Cloud Provider's outage, AI Avatars, AI Video Generation and Video Processing are now experiencing a partial outage with delays in processing.

  • Identified
    Identified

    We are monitoring issues causing degraded services within the Vidyard Platform related to our Cloud Provider.

Oct 2025 to Dec 2025

Next