Vidyard Status - Incident history https://status.vidyard.com Vidyard Wed, 1 Apr 2026 18:44:53 +0000 Avatar and AI video generation Type: Incident Duration: 32 minutes Affected Components: AI Video Generation Apr 1, 18:44:53 GMT+0 - Identified - We've identified an issue with our upstream AI Avatar provider and are working with them towards a fix. Apr 1, 19:16:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>18:44:53</var> GMT+0</small><br><strong>Identified</strong> - We've identified an issue with our upstream AI Avatar provider and are working with them towards a fix..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>19:16:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 1 Apr 2026 18:44:53 +0000 https://status.vidyard.com/incident/cmngeb2ts003w113djio3d2ym https://status.vidyard.com/incident/cmngeb2ts003w113djio3d2ym AI Avatar Creation Type: Incident Duration: 1 hour and 49 minutes Affected Components: AI Video Generation Mar 7, 00:47:35 GMT+0 - Identified - We've identified an issue with our upstream AI Avatar provider and are working with them towards a fix. Mar 7, 02:36:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:47:35</var> GMT+0</small><br><strong>Identified</strong> - We've identified an issue with our upstream AI Avatar provider and are working with them towards a fix..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>02:36:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 7 Mar 2026 00:47:35 +0000 https://status.vidyard.com/incident/cmmfltd0i005q97y2iu9dtnq1 https://status.vidyard.com/incident/cmmfltd0i005q97y2iu9dtnq1 Issues with AI Avatars and Campaigns Type: Incident Duration: 48 minutes Affected Components: AI Video Generation, Website & API Feb 26, 16:42:00 GMT+0 - Investigating - We are currently investigating an issue affecting AI Avatars and Campaigns from being viewed and generated. Feb 26, 17:30:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 48 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>16:42:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting AI Avatars and Campaigns from being viewed and generated..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>17:30:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 26 Feb 2026 16:42:00 +0000 https://status.vidyard.com/incident/cmm3oy2ha01znt13kfvalb49b https://status.vidyard.com/incident/cmm3oy2ha01znt13kfvalb49b Avatar and AI video generation Type: Incident Duration: 3 hours and 59 minutes Affected Components: AI Video Generation Jan 9, 16:18:30 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 9, 18:09:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 9, 20:17:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 59 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:18:30</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>18:09:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>20:17:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 9 Jan 2026 16:18:30 +0000 https://status.vidyard.com/incident/cmk72yywm09u810oy4am1j34p https://status.vidyard.com/incident/cmk72yywm09u810oy4am1j34p Avatar Creation Type: Incident Affected Components: AI Video Generation Jan 7, 16:53:30 GMT+0 - Resolved - We are currently working with our External Provider to resolve issues with Avatar Creation Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>16:53:30</var> GMT+0</small><br><strong>Resolved</strong> - We are currently working with our External Provider to resolve issues with Avatar Creation.</p> ]]> Wed, 7 Jan 2026 16:53:30 +0000 https://status.vidyard.com/incident/cmk49c9hm002ubhch2xi8riqe https://status.vidyard.com/incident/cmk49c9hm002ubhch2xi8riqe Avatar outage Type: Incident Duration: 7 minutes Affected Components: AI Video Generation Dec 17, 21:12:38 GMT+0 - Identified - Some users may experience issues generating or creating AI Avatars. We’re investigating and working toward a fix. Dec 17, 21:19:51 GMT+0 - Resolved - The issue affecting AI Avatar generation and creation has been resolved. All systems are operating normally. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>21:12:38</var> GMT+0</small><br><strong>Identified</strong> - Some users may experience issues generating or creating AI Avatars. We’re investigating and working toward a fix..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>21:19:51</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting AI Avatar generation and creation has been resolved. All systems are operating normally..</p> ]]> Wed, 17 Dec 2025 21:12:38 +0000 https://status.vidyard.com/incident/cmjaicmkn000m36uj2z6cz0vi https://status.vidyard.com/incident/cmjaicmkn000m36uj2z6cz0vi Issues with AI Avatars Creation Type: Incident Duration: 8 hours and 46 minutes Nov 30, 18:23:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 30, 21:51:11 GMT+0 - Resolved - This incident has been resolved. Nov 30, 13:05:26 GMT+0 - Identified - We have identified the issue is with our upstream provider and are working with them towards resolution. Type: Incident

Duration: 8 hours and 46 minutes

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>18:23:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>21:51:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>13:05:26</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue is with our upstream provider and are working with them towards resolution..</p> ]]> Sun, 30 Nov 2025 13:05:26 +0000 https://status.vidyard.com/incident/cmilqglt00adsj8goa1amcy5p https://status.vidyard.com/incident/cmilqglt00adsj8goa1amcy5p Video Processing Type: Incident Duration: 1 hour and 53 minutes Affected Components: Video Processing Nov 25, 15:01:58 GMT+0 - Investigating - We are currently investigating videos failing to process, or experiencing delays. Nov 25, 16:29:12 GMT+0 - Monitoring - We have identified the issue and have implemented a fix. We are now working on re-processing any failed or stuck videos. Nov 25, 16:55:17 GMT+0 - Resolved - This incident has been resolved and all previously failed or stuck videos have been processed successfully. Type: Incident

Duration: 1 hour and 53 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>15:01:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating videos failing to process, or experiencing delays..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>16:29:12</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the issue and have implemented a fix. We are now working on re-processing any failed or stuck videos..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>16:55:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and all previously failed or stuck videos have been processed successfully..</p> ]]> Tue, 25 Nov 2025 15:01:58 +0000 https://status.vidyard.com/incident/cmiepf7e700hmbkh1jq2j5a3v https://status.vidyard.com/incident/cmiepf7e700hmbkh1jq2j5a3v AI Avatars Type: Incident Duration: 14 minutes Affected Components: AI Video Generation Nov 18, 00:41:47 GMT+0 - Investigating - We are currently investigating issues with our AI Avatar provider. Nov 18, 00:55:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 14 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>00:41:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating issues with our AI Avatar provider..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>00:55:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 00:41:47 +0000 https://status.vidyard.com/incident/cmi3um1qq05kmuliv8l252sog https://status.vidyard.com/incident/cmi3um1qq05kmuliv8l252sog AI Avatar & Video creation Type: Incident Duration: 1 hour and 37 minutes Affected Components: AI Video Generation Nov 12, 19:30:54 GMT+0 - Investigating - We are currently investigating this incident. Nov 12, 21:07:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 37 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>19:30:54</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>21:07:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 12 Nov 2025 19:30:54 +0000 https://status.vidyard.com/incident/cmhwgyvor00fa12o50n5ckziq https://status.vidyard.com/incident/cmhwgyvor00fa12o50n5ckziq Issues with AI Avatars Creation and AI Video Generation Type: Incident Duration: 28 minutes Affected Components: AI Video Generation Nov 7, 22:51:20 GMT+0 - Identified - We’ve identified that our external provider for AI Avatars is experiencing connectivity issues. We’re actively working with them to resolve the problem. Nov 7, 23:19:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>22:51:20</var> GMT+0</small><br><strong>Identified</strong> - We’ve identified that our external provider for AI Avatars is experiencing connectivity issues. We’re actively working with them to resolve the problem..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>23:19:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 7 Nov 2025 22:51:20 +0000 https://status.vidyard.com/incident/cmhpg9hrj021yvc68f8dr9s6b https://status.vidyard.com/incident/cmhpg9hrj021yvc68f8dr9s6b AI Avatar Creation Type: Incident Duration: 3 hours and 12 minutes Oct 22, 22:34:26 GMT+0 - Identified - We are currently working with our External Provider to resolve issues with Avatar Creation Oct 23, 01:46:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 12 minutes

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>22:34:26</var> GMT+0</small><br><strong>Identified</strong> - We are currently working with our External Provider to resolve issues with Avatar Creation.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>01:46:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Oct 2025 22:34:26 +0000 https://status.vidyard.com/incident/cmh2km47f00e1segi1fiz7369 https://status.vidyard.com/incident/cmh2km47f00e1segi1fiz7369 AI Avatar Creation Type: Incident Duration: 1 hour and 54 minutes Oct 22, 14:55:33 GMT+0 - Identified - We are currently working with our External Provider to resolve issues with Avatar Creation Oct 22, 16:49:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 54 minutes

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>14:55:33</var> GMT+0</small><br><strong>Identified</strong> - We are currently working with our External Provider to resolve issues with Avatar Creation.</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>16:49:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Oct 2025 14:55:33 +0000 https://status.vidyard.com/incident/cmh2480b1005xmxv4x18qb3tx https://status.vidyard.com/incident/cmh2480b1005xmxv4x18qb3tx Degraded Services Type: Incident Duration: 7 hours and 36 minutes Affected Components: Video Processing, Analytics & Integrations, Video Playback, AI Video Generation, Website & API Oct 20, 14:50:27 GMT+0 - Identified - We are monitoring issues causing degraded services within the Vidyard Platform related to our Cloud Provider. Oct 20, 19:05:26 GMT+0 - Identified - Due to our Cloud Provider's outage, AI Avatars, AI Video Generation and Video Processing are now experiencing a partial outage with delays in processing. Oct 20, 21:56:46 GMT+0 - Monitoring - Services are appearing stable as our Cloud Provider approaches full recovery. We are currently monitoring for further impact until our Cloud Provider reaches stability. Oct 20, 22:26:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 36 minutes

Affected Components: , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:50:27</var> GMT+0</small><br><strong>Identified</strong> - We are monitoring issues causing degraded services within the Vidyard Platform related to our Cloud Provider..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>19:05:26</var> GMT+0</small><br><strong>Identified</strong> - Due to our Cloud Provider's outage, AI Avatars, AI Video Generation and Video Processing are now experiencing a partial outage with delays in processing..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:56:46</var> GMT+0</small><br><strong>Monitoring</strong> - Services are appearing stable as our Cloud Provider approaches full recovery. We are currently monitoring for further impact until our Cloud Provider reaches stability..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>22:26:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 14:50:27 +0000 https://status.vidyard.com/incident/cmgz95qkq02kmiu769dpcofl3 https://status.vidyard.com/incident/cmgz95qkq02kmiu769dpcofl3 Delayed processing may be experienced with your videos. We expect this to be short lived. Type: Incident Duration: 2 hours and 50 minutes Affected Components: Video Processing, Video Playback, AI Video Generation, Website & API, Analytics & Integrations Jul 18, 16:20:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 18, 19:09:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 50 minutes

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>16:20:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>19:09:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 18 Jul 2025 16:20:00 +0000 https://status.vidyard.com/incident/cmd91w0d3001e13sb6awmexur https://status.vidyard.com/incident/cmd91w0d3001e13sb6awmexur Encoding times may be slower than expected. Type: Incident Duration: 1 hour and 12 minutes Affected Components: Analytics & Integrations, Video Processing, Video Playback, Website & API, AI Video Generation Jul 10, 15:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 10, 16:06:06 GMT+0 - Monitoring - We have resolved the root issue and working through encoding backlog Jul 10, 16:12:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>16:06:06</var> GMT+0</small><br><strong>Monitoring</strong> - We have resolved the root issue and working through encoding backlog.</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>16:12:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 10 Jul 2025 15:00:00 +0000 https://status.vidyard.com/incident/cmcxjhpcx016gsm9c3pyd2muq https://status.vidyard.com/incident/cmcxjhpcx016gsm9c3pyd2muq Degraded AI Avatar Video Generation Type: Incident Affected Components: AI Video Generation May 1, 20:17:02 GMT+0 - Resolved - The issue with AI Avatar Video generation has been fixed and is now working properly. Thank you for your patience as we fixed this issue. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>20:17:02</var> GMT+0</small><br><strong>Resolved</strong> - The issue with AI Avatar Video generation has been fixed and is now working properly. Thank you for your patience as we fixed this issue..</p> ]]> Thu, 1 May 2025 20:17:02 +0000 https://status.vidyard.com/incident/cma5t37jv008embf892mdh1q2 https://status.vidyard.com/incident/cma5t37jv008embf892mdh1q2 AI Video Generation Failures Type: Incident Duration: 1 hour and 55 minutes Affected Components: AI Video Generation Mar 17, 19:29:50 GMT+0 - Resolved - This incident has been resolved. Mar 17, 17:35:00 GMT+0 - Identified - The cause has been identified and we are working on getting service back up and running. Mar 17, 19:07:31 GMT+0 - Identified - Creation of AI Avatars are also affected. Type: Incident

Duration: 1 hour and 55 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>19:29:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>17:35:00</var> GMT+0</small><br><strong>Identified</strong> - The cause has been identified and we are working on getting service back up and running..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>19:07:31</var> GMT+0</small><br><strong>Identified</strong> - Creation of AI Avatars are also affected..</p> ]]> Mon, 17 Mar 2025 17:35:00 +0000 https://status.vidyard.com/incident/cm8df4ttl006lfa8ulibhezbk https://status.vidyard.com/incident/cm8df4ttl006lfa8ulibhezbk Video Processing Delays Type: Incident Duration: 53 minutes Affected Components: Video Processing Feb 20, 20:14:16 GMT+0 - Investigating - We are currently investigating this incident. Feb 20, 20:48:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. We are working on re-processing failed videos Feb 20, 21:07:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 53 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>20:14:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>20:48:32</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. We are working on re-processing failed videos.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>21:07:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Feb 2025 20:14:16 +0000 https://status.vidyard.com/incident/cm7ds60zr004diq1z7yx778e5 https://status.vidyard.com/incident/cm7ds60zr004diq1z7yx778e5 Delay in analytics processing and display Type: Incident Duration: 24 minutes Affected Components: Analytics & Integrations Feb 3, 14:48:14 GMT+0 - Resolved - This incident has been resolved. Feb 3, 14:24:34 GMT+0 - Investigating - We are currently investigating this incident. Feb 3, 14:45:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:48:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:24:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:45:40</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 3 Feb 2025 14:24:34 +0000 https://status.vidyard.com/incident/cm6p56tm5001jcwn454th3pol https://status.vidyard.com/incident/cm6p56tm5001jcwn454th3pol Issues with Bulk Generation and Video View Tracking Type: Incident Duration: 1 hour and 26 minutes Affected Components: Analytics & Integrations Dec 18, 17:29:56 GMT+0 - Investigating - We are currently investigating issues with Video Bulk Generation as well as Video View Tracking Dec 18, 18:56:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 26 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>17:29:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating issues with Video Bulk Generation as well as Video View Tracking.</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>18:56:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Dec 2024 17:29:56 +0000 https://status.vidyard.com/incident/cm4u64602000pjiczni35xzv5 https://status.vidyard.com/incident/cm4u64602000pjiczni35xzv5 Issues With Logging In, General Vidyard Services Type: Incident Duration: 1 hour and 56 minutes Affected Components: Analytics & Integrations, Website & API, Video Playback, Video Processing, AI Video Generation Dec 6, 04:56:14 GMT+0 - Investigating - We are currently investigating this incident. Dec 6, 06:17:20 GMT+0 - Identified - We have identified the root cause and are working to mitigate customer impact. Dec 6, 06:37:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 6, 06:52:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 56 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>04:56:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:17:20</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause and are working to mitigate customer impact..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:37:27</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:52:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Dec 2024 04:56:14 +0000 https://status.vidyard.com/incident/cm4c9woff001el5hljbvv1oit https://status.vidyard.com/incident/cm4c9woff001el5hljbvv1oit AI Avatars Creation Time Severely Delayed Type: Incident Duration: 21 hours and 3 minutes Sep 26, 15:58:41 GMT+0 - Investigating - We are seeing 24+ hour wait times for Avatar creation. We are currently investigating this incident. Sep 26, 20:26:36 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 27, 13:01:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 3 minutes

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>15:58:41</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing 24+ hour wait times for Avatar creation. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>20:26:36</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>13:01:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 26 Sep 2024 15:58:41 +0000 https://status.vidyard.com/incident/cm1jhb43000idiitsezwj71he https://status.vidyard.com/incident/cm1jhb43000idiitsezwj71he AI Videos Failing to Generate Type: Incident Duration: 1 hour and 11 minutes Affected Components: AI Video Generation Sep 24, 19:45:41 GMT+0 - Investigating - We are currently investigating this incident. Sep 24, 20:56:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 11 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>19:45:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>20:56:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Sep 2024 19:45:41 +0000 https://status.vidyard.com/incident/cm1gujc130012f774xs32g86z https://status.vidyard.com/incident/cm1gujc130012f774xs32g86z AIA Video Generation Severely Delayed Type: Incident Duration: 1 hour and 47 minutes Affected Components: AI Video Generation Sep 9, 20:08:32 GMT+0 - Identified - Due to an external vendor experiencing an incident, the time to generate an AIA video is severely delayed. Sep 9, 21:55:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 47 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>20:08:32</var> GMT+0</small><br><strong>Identified</strong> - Due to an external vendor experiencing an incident, the time to generate an AIA video is severely delayed..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>21:55:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Sep 2024 20:08:32 +0000 https://status.vidyard.com/incident/cm0vfqxmt000h119b0n4dpfbp https://status.vidyard.com/incident/cm0vfqxmt000h119b0n4dpfbp Database Maintenance Type: Maintenance Duration: 55 minutes Affected Components: Analytics & Integrations, Website & API, Video Processing Mar 24, 04:00:00 GMT+0 - Completed - We will be performing database maintenance. During the scheduled maintenance period, there may be about a minute of intermittent unavailability. Type: Maintenance

Duration: 55 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - We will be performing database maintenance. During the scheduled maintenance period, there may be about a minute of intermittent unavailability..</p> ]]> Fri, 24 Mar 2023 04:00:00 +0000 https://status.vidyard.com/maintenance/clftvgx527166149aom6gjz6oyp https://status.vidyard.com/maintenance/clftvgx527166149aom6gjz6oyp