Vidyard - Video Processing and Analytics & Integrations Delays – Incident details

All systems operational

Video Processing and Analytics & Integrations Delays

Resolved
Operational
Started about 1 year agoLasted about 3 hours

Affected

Video Processing

Operational from 7:15 PM to 10:13 PM

Analytics & Integrations

Operational from 7:15 PM to 10:13 PM

Updates
  • Resolved
    Resolved

    Systems appear to be fully operational at this time. We will continue to monitor the situation and will continue our investigation to ensure all videos were properly processed.

  • Monitoring
    Monitoring

    We are seeing signs of recovery in a few services and are continuing to work on reducing the impact.

  • Identified
    Update

    We have paused video processing and encoding due to the issue with our cloud provider. We will provide updates when we have them. Thank you for your patience.

  • Identified
    Identified

    Video Processing and Analytics & Integrations are experiencing degraded performance due to an outage identified with our Cloud Infrastructure provider