Vidyard - Truncated Recordings and Uploads – Incident details
All systems operational
Truncated Recordings and Uploads
Resolved
Degraded performance
Started 6 months agoLasted 3 days
Affected
Video Processing
Degraded performance from 4:37 PM to 8:47 PM, Operational from 8:47 PM to 1:28 PM
Updates
Resolved
Resolved
We are re-encoding a handful of videos that we believe may have been affected. Please reach out to support if you need to prioritize a video that was truncated inappropriately.
Monitoring
Update
We'll continue to monitor a few videos, but new videos are processing successfully
Monitoring
Monitoring
We implemented a fix and are currently monitoring the result.
Investigating
Investigating
We are currently investigating this incident. Please note that the videos are saved in-full on our servers and are working toward a resolution.